The intense on-job training that we impart gives a new member enough exposure to gain the confidence needed for handling queries with minimum stress and assistance. Quality is definitely one of the major criteria for measuring performance. We ensure that appropriate feedback is provided to the employees to help them serve our clients better. With '1st call resolution' as the motto, we are constantly pushing the limits of excellence to new levels. Our mission and vision "Service, not just a solution", is manifested in every call that our advisors answer. The attitude of serving our clients surpasses the traditional doctrine of simply providing solutions, which impacts our clients in a way that when they hang up, they have 2 things—correct resolution and great experience. This is precisely what we intend to give to every customer that approaches us with queries. "If you're looking for an experience and not just a resolution, talk to us."

Our outbound sales team not just looks to sell, but build a long-term association with the buyers. We also try to leverage this relationship by offering value-added services. • Sales is definitely important to us, but definitely not more important than what is important to the customer. The needs and the financial situation of clients are always taken into consideration before approaching them with any promotions or offers. • Just like our customer support team, we ensure right product knowledge is imparted to our sales team. This gives them an added advantage that eventually enhances their selling skills. • With SMART goals in place, our outbound sales team is always determined and passionate about achieving desired results by doing what is right. • Motivation is the only key to a successful completion of a campaign. Our rewards and recognition programs ensure that the teams are constantly motivated, so that they push themselves to aim and achieve more. It also helps them to maintain their focus in the most critical situations, such as low productivity and decreased customer response.